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Learn all about Geoptim AI

Discover how to optimize your AI visibility, understand our process, and get the most out of our platform.

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Process & Timeline

How our analysis works and what the timelines are

Pricing & Payment

Information about our plans and billing options

Technical Aspects

Compatibility, integrations and technical requirements

Help Center - Frequently Asked Questions

All the information you need to use Geoptim AI effectively

Our analysis process unfolds in 4 key stages:

1. Initial scan (2-5 minutes)

Complete analysis of your site: structure, content, metadata, technical performance.

2. Multi-platform AI test (10-15 minutes)

Simulation of queries on ChatGPT, Claude, Gemini, Perplexity to assess your visibility.

3. Comparative analysis (5 minutes)

Comparison with your competitors and identification of improvement opportunities.

4. Report generation (2-3 minutes)

Creation of your personalized report with priority recommendations.

Here is the detailed schedule of our support:

StepTimelineDeliverables
Free scanImmediateBase score + 3 recommendations
Full analysisA few hoursDetailed report + action plan in your dashboard (email notification)
Implementation1-2 weeksTechnical optimizations
First results2-4 weeksImproved AI visibility
Continuous optimizationMonthlyAdjustments + new content

Our rates are transparent and tailored to each need:

Discovery

Free
  • • 1 complete scan
  • • Visibility score
  • • 3 recommendations
  • • Email support

Pro

€299/month
  • • Weekly scans
  • • Detailed reports
  • • Priority support
  • • Dashboard

Enterprise

Custom
  • • Unlimited volume
  • • Dedicated account manager
  • • API integrations
  • • Team training

Payment options:

  • Credit card (secure payment)
  • SEPA transfer
  • Monthly or annual billing (-15%)
  • 14-day free trial for Pro plan

We offer several levels of support depending on your plan:

📧 Email Support (all plans)

  • • Response within 24 hours on weekdays
  • • Complete online documentation
  • • Step-by-step video guides

🚀 Priority Support (Pro+ Plan)

  • • Response within 4 hours on weekdays
  • • Live chat during business hours
  • • Monthly follow-up calls

👨‍💼 Account Manager (Enterprise)

  • • Dedicated point of contact available
  • • Quarterly strategic meetings
  • • Customized team training

Geoptim AI is designed to be compatible with all environments:

✅ Compatible sites

  • CMS: WordPress, Drupal, Joomla
  • E-commerce: Shopify, WooCommerce, Magento
  • Frameworks: React, Vue, Angular, Next.js
  • Static sites: HTML, Jekyll, Gatsby
  • Platforms: Webflow, Squarespace, Wix

🔧 Technical prerequisites

  • Accessibility: Public site or temporary access
  • HTTPS: Valid SSL certificate
  • Robots.txt: Crawl authorization (temporary)
  • Performance: Loading time < 10s

Note: No installation required on your server. Our analysis is entirely external and secure.

We provide you with several tracking tools:

📊 Real-time dashboard

  • • Overall AI visibility score
  • • Citation evolution by platform
  • • Comparison with competitors
  • • Alerts on important changes

📈 Automatic monthly reports

  • • Performance summary
  • • New opportunities detected
  • • Priority recommendations
  • • ROI and business impact

🎯 Custom KPIs

  • • Citation rate by target query
  • • Average position in AI responses
  • • Qualified traffic evolution
  • • Lead conversion from AI

Yes, we offer several integration options:

🔗 Native integrations

  • Google Analytics: AI traffic tracking
  • Google Search Console: SEO/AI correlation
  • Slack/Teams: Automatic notifications
  • Zapier: Connection with 3000+ apps
  • Webhooks: Custom integration

🛠️ Developer API

  • REST API: Full data access
  • Documentation: Detailed guides
  • SDKs: PHP, Python, JavaScript
  • Rate limits: Generous according to plan
  • Technical support: Integration assistance

Enterprise: Custom integrations available with dedicated support.

Security is at the heart of our infrastructure:

🔒 Technical Security

  • • AES-256 encryption for all data
  • • HTTPS/TLS 1.3 connections exclusively
  • • Secure servers in France (OVH/Scaleway)
  • • Daily encrypted backups
  • • Quarterly penetration testing

⚖️ Legal Compliance

  • • Strict RGPD compliance
  • • ISO 27001 certification in progress
  • • RGPD subprocessor contracts
  • • Right to be forgotten respected
  • • Transparent processing register

🛡️ Contractual Guarantees

  • • No data resale
  • • Access limited to authorized teams
  • • Guaranteed deletion after termination
  • • Cyber-risk insurance
  • • 99.9% availability SLA

We make the cancellation process as easy as possible:

✅ Simple cancellation

  • • Cancel with 1 click from your dashboard
  • • No notice period required
  • • No penalties or hidden fees
  • • Immediate email confirmation

📦 Data retrieval

  • • Full export in JSON/CSV/PDF formats
  • • History of all your reports
  • • Data available for 30 days after cancellation
  • • Support for export if needed

🔄 Reactivation possible

  • • Instant reactivation within 30 days
  • • History preserved
  • • No data loss
  • • Same pricing as before

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Email Support

Response within 24 hours on weekdays

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Documentation

Detailed Guides and Tutorials

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Consultation

30 free minutes with an expert

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